FAQs

How do I place an order on the Bally website?

• Browse through our product categories and click on the images to access the individual product page where you will be offered information on the size and material.
• Select your item and add to your shopping bag by clicking on the 'ADD TO BAG' button.
• You are able to review the items you have chosen by clicking on the ‘BAG’ icon at the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
• To resume shopping after viewing your shopping bag, click the 'CONTINUE SHOPPING'.
• To finalise your purchase, click 'CHECKOUT' and follow the instructions
• Please be aware that items in your bag are not reserved and may still be purchased by other customers, until you checkout.

Do I need to create an account to place an order?

You are not obliged to create an account to make a purchase, you may also checkout as a guest. Bally recommend that you create an account to enjoy the full benefits of managing your account, including stating your contact preferences, store payment cards and address details.

I have forgotten my password! What should I do?

You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.

Is my personal information kept private?

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

How will I know when you have received my order?

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an Order Confirmation once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment you your goods are dispatched from the warehouse.

Do you offer a Gift wrapping service?

Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork.

Can I order corporate gifts on your website?

To order corporate gifts please contact our Client Services team who will be happy to assist you. Contact details; By email: CustomerServiceAUS@bally.ch By phone: 1800 781 851

What payment types does Bally accept?

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, Afterpay, and PayPal online. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

HOW DOES AFTERPAY WORK?

Afterpay allows you to pay your purchase with 4 installments in a period of 6 weeks without incurring any interest. For payment and refund enquiries, please refer to Afterpay. To return an item, please follow Bally procedure in the dedicated section on this website.

When will Bally debit my card/account?

At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.

Is it safe to use my credit/debit card on your website?

Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Adyen, a secure online payment gateway which encrypts your payment details in a secure host environment.

Is my personal information kept private?

We treat all of the information shared with us as private and confidential. For further details, please read our privacy policy Privacy Policy.

Can I claim a tax refund on purchases made online?

At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.

When will I be charged for my order?

Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.

Why is my order not being accepted?

Please be sure that the address entered in the 'Billing' field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Client Services team who will be happy to assist you. Contact details; By email: customerserviceAUS@bally.ch By phone: 1800 781 851.

How long will it take for me to get my order?

Please note that due to the ongoing Covid-19 situation, we are currently only able to provide AU Post Express Post Delivery of 1-3 working days.

Bally Australia offers free next business day delivery - we aim to deliver all orders the very next day. This is our standard delivery service. There will be some regional areas across Australia that will be excluded from next day delivery; however we will still aim to make delivery to these areas within 3 business days. If you have further questions about this please contact Customer Service and we can advise you on the progress of your order.

Please Note: Orders must be placed before 1pm AEST to be eligible for Next Business Day Delivery.

View the express post delivery estimator here

How much does shipping cost?

Bally offers free Standard Delivery on all orders.

Which countries does bally.com.au deliver to?

Bally.com.au delivers to: Australia

Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store.

Does Bally deliver to PO boxes?

Due to delivery carrier restrictions we are currently unable to ship to PO boxes or BFPO.

Will my parcel be insured and will I need to sign for it?

Your parcel is insured by Bally during transit up until the point when it is delivered to you. A signature will be required for every delivery, at which point, the responsibility for the goods delivered is passed to you.

Can I change my delivery address once my order has been dispatched?

Unfortunately, we are unable to change your delivery address after your order has been placed.

Can I track my order?

Once your order has been dispatched, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.

How much is the return charge?

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

How do I return an item?

• 1. You can contact Bally Client Services via phone or return your order to a store. Please note we can only accept store returns within the same country of delivery. You have fourteen (14) days from delivery of your order to submit your returns request.
• 2. Repack the item(s) to be returned, in the original condition with tags, and include the “Returns Note”
• 3. Label your package with the “Parcel Post” label provided with the order
• 4. If multiple items are being returned, please include all completed forms and attach on top of the carton all applicable stickers if available.
• 5. Drop your package off at any Australia Post location within time frame indicated.
• For any further enquiries, please contact Bally Customer Service on 1800 781 851 or email customerserviceAUS@bally.ch.

Can I return a shoe care product?

Currently Bally cannot accept returns for shoe care products.

Can I return a faulty item?

You have the right to return items with defects or quality problems.

Should you find that your items have any manufacturing defects or quality problems, you should immediately Email Bally Client Services at CustomerServiceAUS@bally.ch or call us on 1800 78 1851.

Bally Customer Service will provide you with full instructions to return your goods.

Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed faulty, damaged, do not have any quality issues or have been damaged due to misuse, you will not be entitled to repairs/replacements or refunds and Bally will return the items back to you, at your expense and liability.

Will I receive a full refund?

All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid. Bally is only able to refund the card/payment method originally used for the purchase.

When will I receive my refund?

All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid.

Bally will credit your card/payment method originally used as soon as your items have been checked. We will send you an Email confirmation once your refund has been issued.Please note: Bally is only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account - dependent on your card/payment issuer.

Can I return my order in store?

Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores). Please note we can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the original form of payment. We will send you a return confirmation email once your refund has been issued. For more details see our Returns Policy.

Can I exchange an item bought online?

It is currently not possible to exchange an item through the online store. Please follow the return procedure that can be found in FAQs and see our Returns Policy.

I need more information on a product

Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact customerserviceAUS@bally.ch or call us at +65 6688 7148, Monday to Sunday (including Public Holidays) at the following times: 11.30am - 8pm.

Do you offer a repair service?

Should you wish to discuss a repair for your Bally product, please contact customerserviceAUS@bally.ch or call us at 1800 781 851.

Do you offer a resoling service?

Bally offers a resoling service for men’s Scribe shoes. Please contact Customer Service in order to evaluate condition, assess service feasibility and obtain further information, including a quote for this service. To contact Customer Service, please email to customerserviceAUS@bally.ch or call us at 1800 781 851.

What is the difference between an adjustable belt and a fixed belt?

Bally has two types of belt constructions - adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.

How do I use Afterpay on bally.com.au?

This payment method is only available for Australian customers, at this time. When selecting this option at checkout, you will be directed to the Afterpay site to 'Log In' and review the amount shown and agree to the 4 instalments. Once this transaction is complete, you will then return to www.bally.com.au and the order will be processed.

Afterpay Terms & Conditions

Order total cannot exceed $1200 AUD. Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.

Can I return an Afterpay purchased item?

Yes, the standard Bally return policy applies. Must be made within 14 days of receiving the goods.

Online returns - simply lodge your return through the normal process and once the item is returned to our warehouse we will notify Afterpay to release the payments you made back into your nominated account.

In-store returns - simply return the product to the store it was purchased from.

Please note: We will only be able to process your refund through Afterpay once your return reaches our warehouse and gets processed. You may still need to make payments while your return is coming back to us or waiting to be processed, but everything you pay for the returning items/s will be refunded once processed through our system, via Afterpay.

What if I can’t pay an installment?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.

What if my Afterpay order does not arrive?

Simply contact our Customer Service team and they will assist you in locating the order.

If I don’t have a credit or debit card can I still use Afterpay?

Unfortunately not. Afterpay requires a Credit or Debit card in your name to be supplied in order to use their services.

Is Afterpay a credit card?

No. Afterpay is simply a service that will charge an existing credit or debit card for the 4 installments of your order.

What if I have a problem with my Afterpay payments or account?

You will need to contact Afterpay directly in relation to anything issues regarding your purchase.

Can I use Afterpay in stores?

Afterpay is only available on bally.com.au at this present time.