Customer Service

We will primarily collect personal information directly from you, or from your authorised representatives. We may also collect personal information from third parties such as information or service providers, other organisations with whom you have dealings, credit reporting agencies, publicly available records, regulatory authorities, your employer, government agencies, or recruitment agencies.

The types of personal information that we collect and hold is influenced by the nature of our dealings with you. For example, we may collect current and historical personal information including your name, gender, contact details, identification, financial information like credit card and/or bank account numbers, organisation, employment, positions held and enquiry/complaint details. We may also collect personal information about your other dealings with us and our clients, including any contact we have with you by telephone, email or online.

We may collect personal data directly from you, for example, if you:
a) voluntarily decide to interact with the features of our website (www.bally.com.au, “the Website”);
b) request or purchase our goods or services, either online or otherwise;
c) access reserved sections within the Website;
d) ask to receive newsletter and/or commercial and promotional information;
e) request e-commerce services offered through the Website;
f) attend one of our stores in person;
g) attend our corporate offices, or an event hosted or sponsored by us;
h) apply for or register your interest in employment with us

We may also collect personal data from you indirectly, through the use of cookies or by otherwise tracking your use of certain pages of the Website. The acquisition of this data is automatic and necessary to permit the Website to run properly. We collect this data for statistical purposes, and to monitor and enhance the functioning of the Website. To the greatest extent possible, this data is anonymous.

While we do not seek to collect any sensitive personal data, some of the personal data we collect, for example, in the recruitment context outlined above, may be sensitive data. Sensitive data includes racial or ethnic origin, criminal record, court records, medical records, disability status or health information. We will only collect sensitive data about you with your consent or when permissible under Australian law, and will only use this information for a legitimate purpose where it is reasonably necessary.

If we receive unsolicited personal information, we will handle such information in accordance with the law, including by destroying or de-identifying such information as required by law.

We may process and use personal data for the following purposes:
a) to fulfil legal and/or fiscal obligations;
b) to administer, monitor and manage the Website;
c) to fulfill your request to register to the Website;
d) to provide e-commerce services offered through the Website;
e) to provide information, products and services to you at your request;
f) to conduct market research and statistical processing;
g) to send direct marketing emails;
h) to process inquiries and complaints; and
i) to process your job application.

In addition, exclusively where you give your specific, informed and unambiguous consent, we may also process your personal data for: a) the purposes of defining individual or group profiles (user profiling), for example in order to tailor the content you see on the Website to your specific needs; and/or for b) marketing purposes, notably to send you, also through newsletters, emails or text messages, information and updates on our products or initiatives, offers, exclusive sales, promotional campaigns and on the events, show and similar events we organize or we take part in, including invitations to such events.

Subject to the data collected by our cookies (see section 1 above), you are not required to provide us with any personal data.

However, providing personal data is necessary if you wish to register for the Website, subscribe to our newsletters, purchase products and/or have access to other services and features provided by us.

The provision of your personal data for profiling and marketing purposes is always voluntary and optional. If you do not consent to the processing of your personal data for profiling and marketing purposes you will still have access to some services and features on the Website. If you wish to register for the Website, to gain access to the premium Website features and enable us to send you exclusive information and updates, special offers, sales, promotional campaigns, including invitations to events, tailored to your preferences, then your consent to the processing of your data for profiling and marketing purposes is required.

If you do not consent the processing of your personal data for the purpose of profiling and marketing, you will still be able to use the Website and purchase goods through the Website as a guest user.

In any case, you can withdraw your consent or object to the processing of your personal data for the purpose of profiling and marketing at any time.

With respect to the purpose described under previous letter a), the legal basis for the processing is the compliance with a legal obligation to which the Data Controller is subject; therefore, your consent is not necessary to allow the processing.

The legal basis for the processing described under letters b) to e) is the satisfaction of a request formulated by you through the Website. For the pursuit of such purposes your consent is not necessary.

With respect to the purpose described under previous letter g), the legal basis for the processing is the legitimate interest of the Data Controller. In any case, you will always have the right to object to the processing of your personal data for the purpose of direct marketing using the “unsubscribe” link.

Minimum age limit
It is very important for Bally to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to privacy@bally.ch

At any time, you are entitled to request access to all your personal data collected by us, request that such data be supplemented, updated, rectified or erased, as well as to object to the processing and to lodge a complaint before the competent supervisory authority.

If you want to exercise the above rights, want further information about how we process data, or if you believe that we have breached our obligations under the Privacy Act 1988 (Cth), or have any complaint regarding the treatment of your personal data by us, please contact the Data Controller by:

Telephone: 1800 78 1851
Email: privacy@bally.ch
Post: CustomerServiceAUS@bally.ch

We will make every endeavour to respond to your request as soon as reasonably practicable.

If we have not responded to your complaint within 30 days, you can make a complaint to the Office of the Australian Information Commissioner about the handling of your personal information.

In addition, with specific respect to your right to withdraw the consent given to the use of personal data for the delivery of commercial and promotional material via email, you may also click on the “Unsubscribe” link available in every commercial communication sent by us and/or other companies of the Bally Group.

We value the security and confidentiality of the personal data we collect and hold about you. In securing your information, we employ physical, electronic and managerial security procedures including:
a) storage of information in an electronic database, access to which is limited; and
b) Secured offices and data storage.
c) Use of SSL encryption
d) Use of fraud management systems for payment and information security

We will only retain your personal data while it is required for our business functions, or for any other lawful purpose.

Your personal data may be transferred to other legal entities within the Bally Group located outside of Australia. Specifically, your personal data may be transferred to Bally Group members in Switzerland for the purposes listed at section 2 above. In those circumstances we will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organisational measures are in place to ensure that any third party is committed to protecting your privacy and complying with a law or scheme which has the same or similar effect as the Privacy Act.

Member companies of the Bally Group may process your personal data to send marketing communications, provided that your specific consent for this kind of processing activity is given.

In addition, your personal data may be processed by third parties belonging to the following categories:
a) third parties that provide services for the management of the IT system;
b) third parties that provide legal, accounting and consulting services;
c) law enforcement or regulatory agencies, or other authorized third-parties.

The subjects pertaining to the categories indicated above shall act, in some cases, as autonomous data controllers, in other cases, as data processors specifically appointed by us pursuant to Article 28, GDPR, and pursuant to our obligations under the Privacy Act.

Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world.
We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

For example, should you register to the Website, your personal data will be deleted following your departure (i.e., “deregistration” from the Website), as long as no purchase is performed through the Website and no issues regarding the services we have provided to you are pending at the time of your leaving.

As a non registered user of the Website, your personal data processed for the purpose of providing you the services you asked for, will be stored only for the period strictly necessary to fulfill your request.

Should you purchase items through our e-commerce services, the data we collect to satisfy your request will be deleted 10 years after the date of the relevant purchase order, as long as no issues relating to said purchase are outstanding at that time.

Bally destroys personal information, by shredding and disposing of documents, also storing in locked / secured areas within the main office premise.

For the purposes referred to at the letter b) and d) of the paragraph 2 above, the Data Controller is Bally Australia. Please contact the Data Controller by writing to Bally Australia or sending an e-mail to privacy@bally.ch.

For the other purposes as described in this privacy notice, the Data Controller is Bally Schuhfabriken AG. Please contact the Data Controller or Data Protection Officer (“DPO”) by writing to Bally Schuhfabriken AG, Via Industria 1, 6987 Caslano (Switzerland) or by sending an e-mail to privacy@bally.ch.

The Bally Schuhfabriken AG’s representative in the European Union is Bally Italia s.r.l., with registered office in Viale Don Minzoni, 39, 50129 Firenze Italy, (“Representative”).

Cookies are small text files that are sent to the user’s terminal equipment (usually to the user’s browser) by visited websites; they are stored in the user´s terminal equipment to be then re-transmitted to the websites on the user´s subsequent visits to those websites.

We mostly use them to offer you a proper or enhanced browsing experience and collect statistics to optimize site functionality. Any additional information, including that allowing us to deliver marketing based on your interests, shall only be stored upon your prior consent.

Cookies can be installed directly by us, with our website domain (“Bally’s cookies”) or by third-party providers (“third-party cookies”).

Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).

Depending on their purpose, cookies may be distinguished into two major groups: “technical” cookies and “profiling” cookies, as better illustrated below:

Technical cookies are those used exclusively with a view to carrying out the transmission of a communication on a digital/electronic network, or insofar as this is strictly necessary to the electronic service provider that has been explicitly requested by the user to provide the said service. These cookies can be divided into:

• browsing cookies, which guarantee a regular browsing experience on a website (e.g. allowing the access to restricted areas); disabling these cookies may impair the user’s browsing experience and prevent some web page to be displayed properly;
• analytics cookies, which anonymously analyse the use of a website (e.g. the number of visitors of clicks for each webpage) for statistical survey and optimization purposes; disabling these cookies will not impair the user’s browsing experience;
• functional cookies, which enable additional functionalities such as saving the user’s preferences and settings, such as language, so as to enhance the quality of service; disabling these cookies will not impair the user’s browsing experience, but will prevent the user to benefit of the functionalities offered by these types of cookies.

Profiling cookies are aimed at creating user profiles. They are used to send ads messages in line with the preferences shown by the user during navigation. A website can operate without them without impairing in any way the user’s browsing experience.

These cookies require the users’ informed consent to be installed.

Below you may find a list of the cookies that are most commonly used by Bally, along with an explanation of how they are each used.

Bally also uses third-party cookies from other providers as listed and described below.

The installation of profiling, retargeting, analytic and social media cookies belonging to third parties, as well as any other activity relating to such cookies, including collection and processing of information, shall be the responsibility of such third parties.

As indicated on the banner that appeared upon your first visit to our website, your consent to the use of cookies shall be collected when you click on the I ACCEPT button or close the banner.

Please note that we may keep record of your consent by means of a technical cookie, so that the aforementioned banner may not be displayed in your subsequent visits. Notwithstanding, we shall ask you to renew your choice (by the appearance of a new banner) every 12 months and keep record of your previous consents only to prove compliance with the law for so long as the applicable statute of limitation will require.

In any case and at any time, you may freely decide to block the setting of third-party and profiling cookies or to withdraw any previously given consent without affecting your ability to visit the website and avail of the relevant contents.

You may decide whether you want to allow cookies to be installed or not also by using your browser’s setting area.

However, please be reminded that disabling one or more technical cookies may impair certain features of this website (in particular, browsing cookies are necessary for the proper operation of the basic features of the website).

It is possible to disable/enable or delete the cookies at any time by using the settings of your Web browser. In particular, if you do not wish to receive cookies, it is possible to set your own browser to inform you of the presence of a cookie, thus allowing you to decide whether to accept it or not; you may also automatically refuse all the cookies by enabling the specific browser option. You may also delete specific cookies already stored in the browser or block the storage of cookies on your computer by specific websites, or block third party cookies.

Below, find the methods provided by the main browsers:

• Internet Explorer
• Chrome
• Firefox
• Opera
• Safari

Following the disabling of all cookies, some functions of the website pages may not operate correctly.

Moreover, you may manage your cookie preferences at http://www.youronlinechoices.com.

Social plugins for Twitter, YouTube, Facebook, LinkedIn, Pinterest, Snapchat and others are used on our website, which displays an icon for each of these social networks or other external platforms.

This type of service allows interaction with social networks, or with other external platforms, directly from the pages of our website, by clicking on the relevant icon. The interactions and information acquired by our website are in any case subject to the user’s privacy settings related to each social network or external platform.

If an interaction service with social networks is installed, it is possible that, even if the users do not use the service, the same collect traffic data relating to the pages in which it is installed. Please be aware that we have no influence on the extent of the data that these social network or external platform collect through these plugins.

You may find detailed information about the scope, type, purpose and further processing of your data and your rights to protection of your privacy by consulting the privacy policy of the relevant social network or external platform. You may also directly click on the links provided below:

• Twitter, Inc.’s privacy policy;
• YouTube’s privacy policy;
• Facebook, Inc.’s privacy policy;
• LinkedIn Corporation’s privacy policy;
• Pinterest, Inc.’s privacy policy;
• Snap, Inc.’s privacy policy.

By first logging out from the pages of your social networks and deleting the cookies that have been set, you can prevent these third parties from collecting information about you during your visit to our website.